Refund & Service Policy

1 General policy

Kiotrak Technologies aims to provide clear, professional, and reliable services. Before beginning a paid service, we will explain the service scope, price, deliverables, and expected timeline.

Refund eligibility depends on the type of service, the work already completed, and whether third-party charges are involved.

2 Kiotrak subscriptions

Free trial

• Kiotrak may offer a 7-day free Premium trial. No payment is required to begin the trial unless otherwise stated.
• At the end of the trial, you must choose and pay for an available plan to keep your business page active.

Starter and Premium plans

• Subscription fees are paid in advance for the selected period.
• You may cancel future renewal at any time.
• Cancelling stops future charges but does not automatically refund the current paid period.
• Once a paid subscription period has started, subscription fees are generally non-refundable.
• If you are charged twice by mistake or unable to access a paid feature due to a verified Kiotrak technical error, contact us for review.

3 Advertising and featured listings

Advertising is an optional service separate from an Kiotrak subscription.

Before an advert goes live

You may request cancellation before Kiotrak begins design work or publishes the advert. If no work has started, you may qualify for a full refund.

After design or promotion has started

• Once advert design work, featured placement, or promotion has started, the advertising fee is generally non-refundable.
• If Kiotrak is unable to publish an approved advert for a significant part of the paid promotion period because of an error solely caused by Kiotrak, we may provide a reasonable extension, replacement promotion, credit, or partial refund.
• Advertising improves visibility but does not guarantee sales, orders, enquiries, bookings, followers, or customers.

4 Domain names and hosting

• Domain names, hosting plans, email services, and related services may involve third-party providers.
• Domain-registration, renewal, transfer, hosting, and third-party fees are generally non-refundable once purchased or activated.
• Domain availability is not guaranteed until registration is completed and confirmed by the relevant provider.
• Clients are responsible for providing correct domain-registration information.
• Clients are responsible for renewal fees and for responding to renewal reminders.
• Kiotrak is not responsible for loss of a domain caused by missed renewal, inaccurate client information, or third-party provider action.

5 Website development, POS, and custom systems

For website development, POS setup, custom systems, SEO, social-media management, graphic design, and other project-based services:

• The service scope, deliverables, timeline, and payment schedule will be agreed in a quotation, proposal, invoice, or written agreement.
• A deposit may be required before work begins.
• Deposits are generally non-refundable once design, development, setup, research, or other work has started.
• If a client cancels after work has started, Kiotrak may charge for completed work, third-party costs, and time already committed to the project.
• Final files, website access, system access, or completed deliverables may be released after full payment is received.
• Requests outside the agreed project scope may require a new quotation and timeline.

6 Business-registration support services

• Kiotrak provides business-name search, registration guidance, company-registration assistance, and particulars-change support.
• Official government fees and third-party charges are non-refundable by Kiotrak.
• Kiotrak does not guarantee approval by the Business Registration Service, eCitizen, or any government authority.
• Clients are responsible for providing accurate information, documents, approvals, and payments.
• If an application is rejected because of a government decision, unavailable name, inaccurate information, or missing documents, Kiotrak's support fee may not be refundable once support work has been completed.

7 Requesting a refund or service review

To request a refund, credit, or service review, contact us within 7 days of the payment or issue. Include:

• Your full name
• Business or organisation name
• Phone number and email address
• Payment date and payment reference
• Service purchased
• A clear explanation of the issue
• Supporting screenshots or documents, where available

We will review the request and respond within [insert number] business days.

8 Refund method

• Where a refund is approved, it will normally be issued through the original payment method used for the transaction. Where this is not possible, KioTrak may use another mutually agreed refund method.
• Refund processing times may vary depending on the payment provider, bank, mobile-money provider, card issuer, or other third-party financial service involved.

9 Changes to this policy

Kiotrak may update this Refund & Service Policy from time to time. The latest version will be published on this page with an updated date.

10 Contact us

For refunds, cancellations, service questions, or complaints, contact: